DISPATCH INFORMATION AND DEADLINES
deadline for orders being dispatched the same day is 2pm.
received after 2pm will be dispatched the next working day.
times quoted refer to normal working days (Monday – Friday) excluding Bank
Holidays and National Holidays (Please check our website for special
arrangements during the Christmas/New Year Period)
you have an urgent requirement for delivery at the weekend or it is after our
2pm cut-off, please call us on 03300 883 890.
We will do everything possible to meet your special requirements.
of Dispatch within the UK
products on our website clearly show the maximum time for standard delivery.
This appears on the top left of every product image and above the product price
on the right pf the product image.
instance, a product that has ‘1-2 working days’ on the product image and above
the price will take up to 2 working days to arrive from dispatch by our
special delivery, the dispatch time is usually next working day before mid-day.
can select a standard or special delivery (if available) when you pay for your items at the
online shop checkout.
to our standard and special delivery dispatch times are as follows:
- Only standard delivery
is offered for dispatch to The Republic of Ireland, Northern Ireland,
Scottish Highlands, and UK islands including all Scottish islands, Isles
of Scilly, Isle of Man, Isle of White and Channel Islands.
- Long items, such as
barrier arms and door finger guards, need to be sent by special courier.
The delivery times for these are shown on the relevant product pages and
the cost of delivery is shown separately at checkout.
- Aluminium gates have a
fixed dispatch rate of £150 per gate. All aluminium gates ordered from our
stock gates range take up to 10 working days for delivery. Delivery times
for made-to-measure aluminium gates are quoted during the ordering process.
our deliveries are sub-contracted to third party couriers, we are unable able
to specify an exact delivery time.
to the high value of our goods, our carriers are instructed to obtain a
signature of receipt. This means that someone should be at your delivery
address to receive the goods.
check for damage to the outside of the packaging before accepting any delivered
the packaging is damaged, please check that there is no damage to the contents
before signing for your delivery.
a delivery is signed for, the courier will not accept responsibility for any
there is nobody available to receive the delivery at your stated delivery
address, the courier will usually leave a card for you to organise your own
collection from your local depot.
you are not available to sign for your delivery and request a re-delivery, the
courier will charge to do this. The cost of each re-delivery will be a minimum
of £9.99 +VAT or 50% of the delivery charge +VAT you select (standard or
special) - whichever is higher.
enforcement of this delivery policy helps us to keep our delivery charges to a
minimum for most of our customers.
refer to our terms and conditions.